Frequently Asked Questions
Everything you need to know about shopping with Japanese Taste.
Do you ship your products directly from Japan?
Yes, every item we sell is sourced and shipped directly from our warehouse in Osaka, Japan, to ensure the highest quality and authenticity.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How long will it take for my order to arrive?
Shipping times vary by destination. Typically, Express Shipping takes 3-5 business days, while Standard Shipping can take 7-14 business days depending on local customs processing.
Are there any customs duties or import taxes?
Import duties and taxes are not included in the item price or shipping cost. These charges are the buyer's responsibility and are determined by your local customs office.
What is your return policy?
We offer a 30-day return policy for unused and unopened items in their original packaging. Please note that for safety reasons, we cannot accept returns on food items or health supplements.
How can I track my package?
Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's tracking portal.